Return & Refund Policy
We want you to love your piece. Here's how returns and exchanges work.
Last updated: August 2026
1. Return Window
You may request a return or exchange within 7 days of receiving your order. To be eligible, the item must be unused, unworn, and in its original packaging with all tags attached.
2. Non-Returnable Situations
- Items that show signs of wear, damage, or alteration after delivery.
- Items returned without their original packaging.
- Requests made after the 7-day return window has passed.
3. Defective or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or a full refund — your choice — at no extra cost to you.
4. How to Request a Return
Message us on WhatsApp or email support@crownstore.pk with your order number and the reason for return. Our team will guide you through the next steps, including pickup or drop-off details.
5. Refunds
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds for Cash on Delivery orders are processed via bank transfer or Easypaisa/JazzCash within 5–7 business days. Refunds for online payments are credited back to the original payment method within 7–10 business days, depending on your bank.
6. Exchanges
Want a different size or design instead of a refund? Let us know when you reach out — we're happy to arrange a straightforward exchange, subject to product availability.
7. Return Shipping
For change-of-mind returns, return shipping is the customer's responsibility. For defective, damaged, or incorrect items, we cover the return shipping cost.
8. Contact Us
Have a question before you buy, or need help with an existing order? Reach out at support@crownstore.pk — we're happy to help.