Privacy Policy
Your privacy matters to us. Here's exactly what we collect and how it's used.
Last updated: August 2026
1. Information We Collect
When you place an order, create an account, or contact us, we collect information such as your name, phone number, email address, shipping address, and city. If you pay online, payment details are processed securely by our payment provider — we never store your card or bank details on our own servers.
We also automatically collect basic technical information (like browser type and pages visited) to help us keep the website running smoothly and to understand how customers use our store.
2. How We Use Your Information
- To process and deliver your orders, including Cash on Delivery orders.
- To send order confirmations, shipping updates, and respond to your inquiries.
- To manage your account, order history, and wishlist.
- To improve our products, website experience, and customer service.
- To send you promotional updates, only if you've opted in — you can unsubscribe anytime.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We only share what's necessary with trusted partners who help us run the business — such as courier companies (to deliver your order) and payment processors (to complete online transactions). These partners are only given the information they need to perform their service.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses basic cookies and browser local storage to keep your cart, login session, and preferences working correctly. We do not use cookies for third-party advertising tracking.
6. Your Rights
You can request to view, update, or delete the personal information we hold about you at any time by contacting us. If you have an account, you can also update most of your details directly from your account page.
7. Children's Privacy
Crown Store PK is not intended for children under 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, reach out to us at support@crownstore.pk or via WhatsApp.